Pikmatic

Frequently asked questions

Answers to the questions people ask about Pikmatic: the extension, linking, publishing, reposting, AI analysis, credits, account and security.

Answers to the most frequently asked questions, gathered here on a single page. Your first steps are covered in detail in Quick start, and common blockers in Troubleshooting.

Getting started

What is Pikmatic?
Pikmatic is a SaaS tool that automates publishing listings on Vinted using artificial intelligence. It analyses your photos, fills in all fields, and publishes for you.
How does Pikmatic work?
Pikmatic works in 4 steps: 1. You install the Chrome extension and link it to your account (30 seconds, one time only) 2. You upload your item photos on the dashboard (this website) 3. Our AI analyses the photos and fills in all fields (title, description, brand, price, etc.) 4. The Chrome extension publishes the listing directly on Vinted using your browser session The dashboard handles the intelligence. The extension handles the publishing.
Why do I need a Chrome extension?
Vinted doesn't offer an official way for an app to publish on your behalf. The extension acts on your behalf directly in Chrome, using your own cookies and IP address. To Vinted, it looks exactly like you're using the site yourself. This is the safest approach for your account.
Can I use the dashboard on Firefox / Safari / my phone?
Yes! The dashboard works on any browser or device. You only need Chrome for the extension itself. Once the extension is linked and Chrome is running, you can manage everything from any browser. Example: link the extension on Chrome, then use the dashboard on Firefox or your phone. Publishing still works because the extension runs independently in Chrome.
Does Pikmatic work outside the UK?
Yes. Pikmatic supports every major Vinted marketplace: the UK, France, Germany, Spain, Italy, Belgium, the Netherlands and around twenty other European countries.

Extension & linking

How do I link the extension?
1. Install the Pikmatic extension from the Chrome Web Store 2. Go to Settings > Extension in the dashboard 3. Click “Generate code”: you'll get an 8-character code valid for 5 minutes 4. Enter this code in the extension window 5. Done! The extension is now linked to your account
Does Chrome need to stay open for publishing to work?
Yes. The extension regularly checks our servers for pending publishes and runs them in Chrome. If Chrome is closed, publishes stay queued and will be processed automatically when you reopen Chrome. Nothing is lost, just delayed.
What happens if my computer goes to sleep?
Same as closing Chrome: publishing is paused and resumes automatically when your computer wakes up. The queue is kept, so nothing is lost.
I linked the extension but publishing is still disabled?
Make sure you're logged into the same account on both the dashboard and the extension. The link is tied to your user account, not to a browser. Try refreshing the dashboard page.
How many Vinted accounts can I link to my Pikmatic account?
It depends on your plan. Free and Starter allow 1 Vinted account. The Pro plan allows 2. The Business plan allows up to 3. A given Vinted account can only be linked to one Pikmatic account at a time: trying to link a Vinted account already linked elsewhere is rejected.
How do I link a new Vinted account?
It's automatic: log into Vinted with the desired account in the browser where the Pikmatic extension is installed and linked. The extension detects the active Vinted identity and pushes it to Pikmatic on its own, within about ten minutes; there is nothing else for you to do. The account then shows up in your dashboard (header switcher + the “My Vinted accounts” page). If the account doesn't show, check that you haven't reached your plan limit and that this Vinted account isn't already linked to a different Pikmatic account.
How do I switch between my Vinted accounts in Pikmatic?
The account switcher sits at the top-right of the app (left of your avatar). Click it to see all linked Vinted accounts and pick the one you want to work on. The selected account determines where the new items you create will be published. A “Manage my accounts” link in the dropdown takes you to the full settings page.
What does the green “Active in a browser” badge mean?
It indicates that the extension currently detects this Vinted account as being logged into a browser where Pikmatic is installed. Pikmatic checks quietly every minute to keep that information fresh. It's especially useful when running several Chrome profiles (one per Vinted account): the badge tells you at a glance which account is reachable where, without having to switch profiles to check.
Can I publish to several Vinted accounts at the same time?
Yes, from the Pro plan up. The Pro plan allows 2 Vinted accounts in parallel. The Business plan allows up to 3. Each account is logged in inside its own browser (in practice: one Chrome profile per account, with the Pikmatic extension installed and linked in each). Vinted only allows one session per browser, but Chrome allows several profiles to run in parallel. On the Free and Starter plans, it is one Vinted account and one linked browser. Each profile handles publishing only for the Vinted account it's logged into: Pikmatic automatically sends each item to the right profile based on the detected Vinted account.
How do I unlink a Vinted account, and what if I want to re-link it later?
Go to “My Vinted accounts” (from the switcher or settings), click “Unlink” on the account, confirm. Unlinking is reversible without extra steps: as long as you stay logged into Vinted in the browser where the extension is installed, the account will be re-linked automatically, with nothing to do on your side, within about ten minutes. If you don't want it to come back, log out of Vinted in that browser after unlinking. Note: unlinking is refused if publishing is in progress or items are still tied to this account on Pikmatic. Finish or delete them first.

Publishing

What's the difference between “Publish (draft)” and “Publish”?
• Publish (draft): creates the listing on Vinted as a draft. You can review it on Vinted before making it live. • Publish: creates and publishes the listing immediately. It goes live on Vinted right away. We recommend using draft mode for your first few listings to verify everything looks correct.
I see “Captcha detected”, what do I do?
Vinted sometimes asks for a captcha verification. When this happens, Pikmatic pauses automatically. 1. Click “Resolve now” in the banner 2. Solve the captcha on Vinted in Chrome 3. Come back to the dashboard: publishing resumes automatically
A publish failed, will it retry?
Yes, failed publishes are retried automatically up to 3 times with increasing delays. If it still fails, you'll see the error in the queue bar and can retry manually.

Reposts & scheduling

How many reposts can I do per month?
Reposts are included on every plan, including Free, with no extra credit cost. Your quota: 100 lifetime on the Free plan (never renews), then 300 per month with Starter, 1000 per month with Pro, 3000 per month with Business. The quota resets each billing cycle on paid plans.
Can I schedule reposts in advance?
Yes, on the Business plan. Set a date and time for a repost to trigger automatically: the scheduler runs every minute. Chrome must still be open and the extension linked for the repost to execute.
A scheduled repost failed, will it retry?
Yes, up to 3 retries with increasing delays. If all retries fail, the schedule reverts to pending and will attempt again at the next scheduler cycle.
If the AI rewrites my listings, do I lose my original descriptions?
No. Your original version is kept and locked in. Every repost is archived, and you can restore any version in a single click.

AI analysis

How does the AI analysis work?
Our AI-powered visual analysis system examines your photos to automatically identify the category, brand, size, colour, condition, and suggest an optimal price. It also intelligently generates the title and description.
How accurate is the AI?
The AI identifies brands, categories, sizes, and conditions with good accuracy. It works best with clear, well-lit photos. Label photos (brand tags, care labels) significantly improve accuracy. Always review the AI suggestions before publishing: you can edit any field.
Can I add context to improve the AI?
Yes! During import, you can add context like gender, measurements, and notes. For example: “Women's size M, worn once, original price £75”. The AI uses this to generate more accurate descriptions and pricing.
My photos are HEIC (iPhone), are they supported?
Yes. The dashboard automatically converts HEIC files to JPEG directly in your browser before uploading. You'll see a brief “Converting…” message during the process. No action needed on your part.
Can I edit the AI suggestions?
Absolutely. You can edit all fields before publishing. The AI provides a base that you adjust to your preferences.
How does the AI photo enhancement work?
The AI redoes the cover photo of your listing. In Studio mode: clean background, studio lighting, item straightened and centred, with an optional hanger presentation for some garments. In Plain background mode: only the background is replaced. You see the before and after before publishing and can keep the original. Always check the result: the AI may change a detail, such as a label. 3 photos are free, then the option is sold in packs of 30, 100 or 300 photos, valid for 12 months, whatever your plan.

Credits & plans

How many credits do I get per plan?
Free: 10 credits, one-time (never renewed). Starter: 60 credits / month. Pro: 200 credits / month. Business: 600 credits / month. Credits reset at each billing cycle. Unused credits do not roll over.
What uses a credit?
Analysing one item with the AI costs 1 credit. Publishing or reposting an already-analysed item does not consume credits. Reposts are included in your plan quota.
Do unused credits roll over?
No, credits reset each billing cycle. Unused credits are lost (use-it-or-lose-it). The Free plan is the exception: its 10 one-time credits never expire but are never renewed either.
What happens if I run out of credits?
New analyses are blocked until your credits reset at the next billing cycle. Reposts have their own separate quota (100 lifetime on Free, 300/month Starter, 1000/month Pro, 3000/month Business), independent from AI credits. You can upgrade your plan at any time from the dashboard to get a larger allowance immediately.
How does billing work?
We use Stripe for secure payments. You can cancel your subscription at any time from your dashboard.

Account & security

Can I use Pikmatic on multiple Vinted accounts?
Multi-account support starts with the Pro plan. The Pro plan allows 2 Vinted accounts, and as many linked browsers at the same time. The Business plan allows up to 3, with as many browsers. Each Vinted account needs its own Chrome profile with the extension installed and linked separately. The Free and Starter plans are limited to one Vinted account and one browser.
How do I delete my data?
Go to Settings > Data management. You can export all your items to a file or delete everything. Deletion is permanent and cannot be undone.
How do I uninstall or stop Pikmatic?
Remove the extension from chrome://extensions (right-click the Pikmatic icon, then “Remove from Chrome”), and/or cancel your subscription from Billing. Once you're logged out of Vinted in the browser, the extension does nothing anymore.
How do I contact support?
Email contact@pikmatic.com. We answer questions about your account, your listings, and billing.
Does Pikmatic back up my Vinted wardrobe?
Yes. All your active listings are imported and backed up, photos included, as a safety net for your shop.